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RETURNS

If you are not 100% happy with your Tahlulah Ray garment and you wish to either return or exchange your order, please carefully read the below terms and conditions.

 

To be eligible for a refund or exchange the garment(s) being returned MUST include full packaging. The garment must still have its swing tag and hygiene sticker in place, be placed back in its protective plastic bag and sent back to us in the original Tahlulah Ray gift box with the completed returns form.

To correctly process the returning items you MUST complete the return form and ensure this is placed back inside the returning parcel.

 

In the interests of hygiene, any returned item with a removed or evidently tampered with hygiene sticker will not be eligible for a refund or an exchange.

Any returned items with evidence of make-up, wear, washing or smoke will be deemed unsuitable for resale and therefore not eligible for a refund or exchange.

 

UK orders for return or exchange MUST be received back within 14 working days of purchase

European orders for return or exchange MUST be received back within 20 working days of purchase

Worldwide orders for return or exchange MUST be received back within 28 working days of purchase

Please keep a record of your return parcel. Tahlulah Ray is not responsible for any parcels lost or stolen that do not reach our facility.

The returning address is:

 

28 The Spires, Rochester, Kent, ME2 2PZ

 

Your return will be processed within 7 working days.